IT Desktop Technician | Corp to corp Jobs / W2 Jobs | Eagan, MN
Corp to Corp (C2C) jobs involve a business arrangement where a company contracts another company, often an individual’s LLC or a small consultancy, to provide specific services. This type of employment is common in industries like IT, software development, consulting, and engineering, where specialized skills are needed for project-based work. Unlike traditional employment, the relationship is between two corporate entities rather than an individual and a company, allowing for greater flexibility and independence. Payments are made to the contractor’s corporation, which is responsible for handling its own taxes and benefits. C2C jobs offer opportunities for contractors to work on diverse projects while maintaining control over their business operations and financial arrangements.
W2 jobs refer to traditional employment arrangements where an individual works as an employee for a company, receiving a regular paycheck and benefits. In this setup, the employer controls the work schedule, duties, and how the work is performed. Employees in W2 positions receive a W-2 form at the end of the year, which details their earnings and the taxes withheld. The employer is responsible for withholding income taxes, Social Security, and Medicare from the employee’s paycheck and often provides benefits such as health insurance, retirement plans, and paid time off. This type of job offers stability and security, with legal protections and compliance with labor laws, making it a common and attractive employment option for many workers.
Job Description Summary:
The main function of a desktop technician is to ensure the smooth operation and maintenance of an organization’s desktop computing environment. This involves setting up and configuring new computers, installing necessary hardware and software, and ensuring network connectivity. They diagnose and resolve both hardware and software issues, perform regular maintenance tasks, and apply updates to keep systems running efficiently. Desktop technicians also provide technical support to end-users, assisting with troubleshooting and guiding them through problem-solving processes. They play a critical role in implementing security measures, educating users on best practices, and responding to security incidents. Additionally, they manage inventory and documentation of hardware and software, plan and execute system upgrades, and ensure seamless data migration and deployment of new applications. Their work is essential for maintaining productivity and efficiency within the organization.
Job Responsibilities:
The job responsibilities of an IT desktop technician encompass a wide range of tasks aimed at maintaining and supporting desktop computing environments within an organization. These responsibilities include:
1. Installation and Configuration:
- Set up new desktop computers, including hardware installation and software configuration.
- Install and configure the operating systems, software applications, and drivers.
- Configure network settings and ensure connectivity to the local network and internet.
2. Troubleshooting and Support:
- Diagnose and resolve hardware issues such as faulty components, connectivity problems, and peripheral malfunctions.
- Troubleshoot software issues, including operating system errors, application crashes, and performance problems.
- Provide technical support to end-users, assisting with troubleshooting via phone, email, or in person.
3. Maintenance and Upgrades:
- Perform routine maintenance tasks such as disk cleanup, defragmentation, and software updates.
- Ensure antivirus and security software are up-to-date and perform regular security scans.
- Plan and execute hardware and software upgrades, including system imaging and data migration.
4. Network Support:
- Assist with setting up and maintaining local area networks (LANs), including configuring network interfaces and managing IP addresses.
- Troubleshoot network connectivity issues and collaborate with network administrators for complex problems.
- Manage and configure network printers and shared resources.
5. User Training and Education:
- Provide training to users on every new hardware, software, and system features.
- Educate users on best practices for all security and data protection.
- Create and maintain user guides and documentation for common issues and solutions.
6. Security and Compliance:
- Implement and enforce security policies to protect computer systems and sensitive data properly.
- Monitor systems for security breaches and respond to incidents promptly and urgently.
- Educate the users on recognizing and avoiding security threats such as phishing scams and malware.
7. Documentation and Inventory Management:
- Maintain accurate records of hardware and software inventory at one place.
- Document technical issues, solutions, and changes made to systems.
- Keep a knowledge base of common problems and troubleshooting steps.
8. Project Participation:
- Assist in IT projects, including system rollouts, office moves, and technology upgrades.
- Collaborate with other IT staff and departments to ensure successful project completion.
- Provide input on technology improvements and new system implementations.
9. Customer Service:
- Deliver excellent customer service by addressing user needs promptly and professionally.
- Communicate technical information clearly, properly and effectively to non-technical users.
- Follow up with users to ensure issues are resolved satisfactorily.
Overall, IT desktop technicians play a critical role in ensuring the reliability and efficiency of desktop computing environments, directly impacting the productivity and satisfaction of an organization’s workforce.
Skills:
- Verbal communication skills and written communication skills, problem solving skills, customer service and interpersonal skills.
- Basic ability to work independently and manage work accordingly.
- Basic knowledge of all circuit boards, processors, electronic equipment and computer hardware, software.
- Knowledge of computer software and hardware such as configuration management software, desktop communications software, operating system software and internet directory services software.
Education/Experience:
- Bachelor’s degree in computer science stream or related field or equivalent training/education required.
- 2-4 years customer service related experience required.
Job Type:
Full Time
Pay:
$30.00 – $32.00 per hour
Benefits:
- Dental insurance is applicable.
- Health insurance is applicable.
- Paid time off is applicable.
- Vision insurance is applicable.
Experience level:
- 4 years – 5 positions
- 5 years – 5 positions
- 6 years – 3 positions
- 7 years – 2 positions
- 8 years – 1 position
Schedule:
- Day shift time
- Evening shift time
- Night shift time
- Monday to Friday – 5 days
Location:
In Person: Eagan, MN
Client:
AppTad Technologies Pvt Ltd