UCaaS Migration Analyst C2C jobs Contract Chicago, IL

Job Title: UCaaS Migration Analyst

Location: Chicago, IL (LOCAL CANDIDATES ONLY!)

Rate: $42 /hr on C2C        

ROLE TITLES: UCaaS Analyst

  Role Summary

This role is responsible for supporting discovery efforts related to the migration of Unified Communications services from RingCentral and RingCentral Contact Center to AJG’s Microsoft Teams. The analyst will serve as a liaison between internal collaborators and AJG, to gather technical and operational requirements, document current-state configurations, and support for a seamless transition.

Key Responsibilities

Discovery & Documentation

Conduct discovery sessions with AJG and internal teams to gather requirements and assess current RC/RC Contact Center configurations.

Document call flows, auto attendants, user profiles, integration, and API dependencies

Review and complete Business Requirements Documents, Letters of Agency, and user upload templates.

Migration Planning Support

Collaborate with AJG and RingCentral project managers to define migration scope, timelines, and resource needs.

Identify risks and dependencies, and propose mitigation strategies.

Assist in porting number coordination and user provisioning.

Partners Coordination

Serve as the point of contact for discovery-related communications between Assured Partners and AJG.

Coordinate with Contact Center administrators, IT support engineers, and API owners to ensure readiness.

Reporting & Communication

Maintain status reports and discovery logs.

Provide regular updates to project leadership and escalate blockers as needed.

Required Skills & Experience

Strong understanding of RingCentral MVP, Contact Center platforms and Microsoft Teams Phone

Experience with UCaaS migrations into Microsoft Teams, including number porting, call flow mapping, and user provisioning

Excellent documentation and communication skills

Familiarity with API integrations and enterprise telephony environments

Proficient in engaging with multiple team members and prioritizing effectively

Preferred Qualifications

Familiarity with cloud-hosted platforms and environments

Project coordination or business analyst background