SIAM Delivery Lead C2C jobs Contract in NJ

Role: SIAM Delivery Lead

Location: Parsippany, NJ or Jersey City, NJ (Day 1 Onsite)
Contract

Technical Skills:

Candidates must have a thorough knowledge of Service Integration and Management (SIAM) principles. They also need to have a deep understanding of Service Management and governance frameworks, to make sure they are in line with best practices.
Extensive experience with SIAM & ServiceNow
Knowledge and deep understanding of IT Infrastructure Library offerings (ITIL 4)
Knowledge and deep understanding of ITSM Information Technology Service Management
10-12yrs of exp in ITIL Based Service Management practices. understanding of industry practices and international standards
Service Integration and Management (SIAM) Professional Certified, ITIL V3 Expert, ITIL 4 Managing Professional
A strong understanding of Service Integration, Vendor Management, Operational risk and resilience, Business Process improvement methods as well as risk related control frameworks and practices
All aspects of the IT infrastructure Operations and critical components and services, including the delivery mechanisms and IT associated with each, and the technical and operations infrastructure.
Strong problem-solving skills and the ability to logically break down a problem into smaller manageable parts to solve.
A proven expert in managing multiple stakeholders at all levels of the organization, specifically at senior management level.
Ability to organize, delegate, and leverage resources to accomplish objectives.
Strong organizational skills & exceptional ability to remain calm under stress.
Excellent team skills, both as a leader and as a team player.
Excellent communication skills, especially related to facilitation, documentation and reporting.
Highly developed relationship management, influencing and leadership skills.
Key Responsibilities:

Responsible for SIAM service offerings, service design & implementation setup governance models and operationalize SIAM Framework
Responsible for the design, implementation and maintenance of SIAM policies, processes and procedures.
Very strong Influential relationship management skills with stakeholders, senior management, colleagues and external service providers
Manage the transition and design of the SIAM organization to an operational state, including any required staffing, processes, and strategic direction
Analyze, understand, and continuously manage interdependencies within the Service Providers for smooth Operations.
Establish and maintain strong, productive, and collaborative relationships with the Service Providers.
Handle Dispute Management and Escalation Management to ensure smooth Operations.
Identify potential risks proactively and highlight with respective stakeholders for timely mitigation.
Ensure Process Compliance, Adherence and Maintenance of Service Management Process and Tools.
Leads the SIAM capability and drives its efficiency and effectiveness.
Build and Mentor SIAM team, defines and coordinates day-to-day responsibilities of service management staff.
Provides subject matter expertise and leadership in service management.
 

Qualification:

Somebody who has at least 12+ years of work experience who has played SIAM delivery role.
Education qualification: Any degree from a reputed college