Onsite in Fort Mill South Carolina Only.
Key Skill Requirements (Reconfirmed)
Strong tools knowledge with hands-on experience
Ability to drive teams during solutioning and architecture design
Tools integration expertise, specifically(Non-Negotiable skills)
Ansible
Dynatrace
SolarWinds
End-to-end tools integration experience is mandatory
Where candidate lagged experience
Candidate lacked hands-on tools integration experience.
Responses indicated indirect involvement, such as:
Another team was responsible for tools integration
My team was working on it, but I did not have direct ownership
Limited hands-on exposure to integration activities
Hiring team is specifically looking for candidates with direct, end-to-end ownership of tools integration rather than oversight or coordination experience.
What we are expecting from candidate's
Candidates must demonstrate clear hands-on experience in tools integration.
Ability to articulate architecture decisions, integration approach, and troubleshooting scenarios is critical.
Preference for candidates who have personally implemented or driven integrations, not just managed teams performing the work.
The Tools Architect will lead the design, implementation, and optimization of enterprise-grade IT Operations Management (ITOM) and observability solutions.
This includes integrating and orchestrating tools such as Dynatrace, SolarWinds, AlertSite, and ServiceNow modules (CMDB, Event Management, CSDM). The role is pivotal in working with the customer to drive Event management, Service Now CMDB accuracy, CI Mapping, automation across hybrid environments.
Key Responsibilities
Strategic Leadership
Be the primary point of contat for all AIOPs & Automation related discussions
Identify new business opportunities related to AIOPs automation & Tools
Define and drive the AIOps and automation roadmap/strategy aligned with business goals.
Collaborate with senior stakeholders to prioritize automation & AIOPs initiatives and ensure alignment with enterprise architecture.
Evaluate and recommend appropriate tools, platforms, and frameworks for AIOps and Automation
Technical Implementation
Oversee the analysis and identification of automatoin opportunities
Drive development & deployment of automation scripts/workflows
Lead the analysis, recommendation and deployment of AIOps solutions (e.g., anomaly detection, predictive analytics, root cause analysis).
Integrate AIOps platforms with existing ITSM, monitoring, and observability tools. – Document recommendations & lead as required
Architect and maintain a governed CMDB aligned with CSDM best practices
Ensure accurate service mapping and CI relationships to support impact analysis and change risk predictions
CMDB health remediation efforts including completeness, staleness, and orphaned records
Data & Analytics
Ensure effective data ingestion, normalization, and correlation from multiple sources (logs, metrics, events).
Work with CG & LPL teams to Fine-tune Event Thresholds
Monitor performance of AIOps models and continuously improve accuracy and relevance.
Weekly & Monthly Performance Tracking
Team & Stakeholder Management
Conduct training and enablement sessions to build automation capabilities across teams. Collaborate with Teams in implemenation & driving AIOPs & Automation
Governance & Compliance
Define and enforce governance policies for automation and AI usage.
Ensure security, compliance, and auditability of automated processes.
Track KPIs and ROI of AIOps and automation initiatives.
Skills & Qualifications
7+ years of experience in ITOM architecture, preferably with ServiceNow.
Deep expertise in CMDB, Discovery, Service Mapping, Event Management, and CSDM
Hands-on experience with Dynatrace, SolarWinds, AlertSite, and other observability platforms
Strong understanding of ITIL, ITSM, and Change Management processes.
Certified in one or more areas of ServiceNow/Observability Tools
Tools Ecosystem
Tool Function
Dynatrace -Application & infrastructure monitoring, anomaly detection
SolarWinds Orion/DPA -Network & database performance monitoring
AlertSite – Synthetic monitoring
ServiceNow ITOM – Discovery, orchestration, event management
CMDB & CSDM – Configuration and service data governance
LiveNX, ELK, CloudWatch – Supplemental observability tools
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