C2C Requirement – IAM Expert – Must have CIAM and CIMP

1. Review existing IAM documentation, processes, system configurations, and architecture.
2. Conduct knowledge-transfer sessions with ITD staff to understand the current state environment.
3. Identify gaps, risks, and dependencies that may impact IAM operations.
4. Recommend standards and best practices for IAM, including governance, roles and responsibilities, and technology architecture.
5. Develop a plan outlining activities, timelines, roles, and expectations.

B. IAM Architecture and Technical Support

1. Design and document identity lifecycle processes.
2. Integrate applications and systems into Entra ID.
3. Identify opportunities for automation and improvements to identity security.

C. Process Development and Documentation

1. Create and update Standard Operating Procedures (SOPs) for IAM operations, employee onboarding/offboarding, and related activities.
2. Create and enhance a centralized IAM governance framework, role definitions, and access management standards.
3. Align IAM processes with Microsoft Entra ID, Active Directory, and other enterprise systems.
4. Ensure IAM processes support both internal users and external entities/constituents who require access to public-facing systems.

D. Workflow and Automation Support

1. Analyze existing IAM-related workflows and recommend improvements for efficiency and security.
2. Assist in the development of structured automated workflows for provisioning, deprovisioning, access requests and approvals that support integration with ServiceNow.

E. Reporting and Documentation

1. Deliver written reports, status updates, and documentation as required by the IAM Program Manager.
2. Thoroughly document all tasks performed, decisions made, and recommendations proposed.
3. Transfer knowledge to ITD staff to ensure the long-term sustainability of IAM operations.

1. Expertise in supporting policy development, role design, and ongoing access review activities.
2. Experience in the development and updating of SOPs for IAM operations and related activities.
3. Experience with integrating IAM architecture into technical systems such as Microsoft Entra ID, Azure Active Directory, or an equivalent identity platform.
4. Certified Identity and Access Manager (CIAM) and/or Certified Identity Management Professional (CIMP) certification.

IAM Expert should represent a balanced mix of IAM expertise, process engineering,
and project support. The following experience is expected and will be evaluated, the
proposed personnel shall demonstrate:

1. A minimum of five (5) years of experience in analyzing, mapping, and improving IAM processes. Experience must include work related to identity lifecycle management, access provisioning/deprovisioning, and access request workflows.
2. A minimum of five (5) years of documented experience developing SOPs, process maps, and operational documents for IAM-related functions.
3. Demonstrate strong written and verbal communication skills, with at least three (3) years of experience in facilitating meetings, gathering requirements, and communicating complex technical concepts to both technical and non-technical stakeholders.
4. Experience supporting the development of IAM-related policies, role definitions, and access review activities. Experience must include participation in at least two (2) IAM engagements in an enterprise or regulated environment

Contractor Personnel Maintain Certifications:
Personnel provided shall maintain in good standing any required professional
certifications for the duration of the Contract.

• Certified Identity and Access Manager (CIAM)
• Certified Identity Management Professional (CIMP)