Hiring – SAP S/4HANA Service & Warranty Lead – SAP CS Consultant (Customer Service) – REMOTE

Role:                              SAP S/4HANA Service & Warranty Lead – SAP CS Consultant (Customer Service) 
Location:                     San Francisco, CA / REMOTE 100%
Duration:                     Long Term Project
Experience:               15+

Domain – Automotive

Job Role and Responsibilities:
The SAP S/4HANA Service & Warranty Lead will be responsible for designing, leading, and delivering end-to-end service management and warranty solutions on SAP S/4HANA for an automotive enterprise. This role acts as the functional authority for After-Sales, Service Operations, and Warranty processes, working closely with business stakeholders, SAP technical teams, and system integrators to enable scalable, compliant, and customer-centric solutions.
The role is critical in supporting dealer networks, OEM warranty claims, recall management, and service execution across vehicles, parts, and service contracts.

Solution Leadership & Architecture
• Lead the end-to-end SAP S/4HANA Service and Warranty solution design, aligned with automotive best practices.
• Define target architecture leveraging:
o SAP S/4HANA Service (Embedded Service Management)
o SAP CS / SD Service scenarios
o SAP Warranty Management
o Integration with SAP MM, PM/EAM, FI/CO, and CRM/Customer Experience tools
• Drive fit-to-standard workshops and gap analysis with business stakeholders.
• Business Process Ownership
o Own and optimize After-Sales Service and Warranty processes, including:
? Warranty claim adjudication (dealer and third-party)
? Vehicle and parts warranty tracking
? Labor operation and failure code management
? Goodwill and recall campaign handling
? Service order processing and billing
o Align global and regional service processes while supporting localization needs.
o Act as the primary functional lead and advisor for Service and Warranty within S/4HANA programs.

o Partner with:
? After-Sales Operations
? Quality and Engineering
? Finance and Controlling
? Dealer Network and Business Transformation teams
o Translate business strategy into executable SAP designs and roadmaps.
o Lead functional configuration, design reviews, and solution validation across program phases (Explore, Realize, Deploy).
o Ensure integration consistency across:
? Vehicle Master & VIN handling
? Parts logistics
? Financial settlement and accruals
o Support testing strategy (SIT/UAT), cutover planning, and production readiness.
o Enforce SAP and automotive compliance standards.
o SAP & Functional Expertise
? 9+ years of SAP experience, along with strong leadership in Service and Warranty domains.

? Hands-on experience with:
? SAP S/4HANA Service or SAP CS
? SAP Warranty Management
? Service Orders, Notifications, and Settlement
? Deep understanding of automotive after-sales processes and dealer ecosystems.
? Experience leading large-scale SAP S/4HANA transformation programs.
? Strong communication and executive stakeholder management skills.
? Ability to mentor functional teams and influence design decisions across workstreams.
? Experience integrating S/4HANA with:
? SAP FSM or CRM/CEC
? Dealer Management Systems (DMS)
? External warranty or adjudication platforms
? Working knowledge of IDocs, APIs, and integration patterns.