Salesforce C2C jobs
Job Title: Salesforce Support Lead
Location: Seattle, WA
Duration: Contract
Key Responsibilities:
• Lead L2/L3 support for Salesforce including triage, fix, workaround, escalation, and communication
• Govern incident, problem, and change processes ensuring SLAs/OLAs are met
• Oversee minor enhancements (admin/config), data fixes, and non-prod refreshes
• Own release deployment coordination, sandbox strategy, and regression readiness
• Monitor platform health including limits, integrations, queues, flows, and error logs to drive proactive prevention
• Manage UAT, release notes, knowledge base, and user training
• Enforce security compliance (profiles/permission sets, audit, SoD, GDPR/SOX as applicable)
• Manage stakeholders including product owners, vendors, and cross-functional teams
Required Skills
Salesforce Support & Operations
Experience leading L2/L3 Salesforce support (triage, fix, workaround, escalation, communication)
Knowledge of incident, problem, and change management processes
Understanding of SLAs/OLAs
Release & Environment Management
Experience with release deployment coordination
Sandbox strategy and regression readiness
Non-production environment refreshes
Platform Monitoring & Maintenance
Monitoring Salesforce platform health (limits, integrations, queues, flows, error logs)
Ability to drive proactive issue prevention
Experience with data fixes and minor enhancements (admin/config)
Testing & Documentation
Experience managing UAT
Creation of release notes and knowledge base documentation
User training
Security & Compliance
Knowledge of Salesforce security (profiles, permission sets)
Experience with audit, SoD, GDPR/SOX compliance
Stakeholder Management
Experience working with product owners, vendors, and cross-functional teams
Strong communication and coordination skills
To apply for this job email your details to venu@flexontechnologies.com