Contract C2C
Role: Business Intelligence Engineer/ Analytics
Location: Austin, TX (Onsite)
Duration: Long Term Contract
Role Descriptions:
A hybrid role combining data analytics with lightweight engineering/tool development. The QBA will design and build internal operational tools (e.g., the WFO Support Portal), create dynamic dashboards, and own the analytics layer for SDS WFO operations. This is not a pure Tableau role — tool-building and process automation are equally important.
Key Responsibilities
· Design, build, and maintain internal operational tools (e.g., WFO Support Portal — a unified ticket intake and routing system)
· Develop dynamic dashboards and reporting pipelines to track scheduling, provisioning, and SLA metrics
· Translate operational requirements from WFO stakeholders into scalable technical solutions
· Automate repetitive reporting workflows to reduce manual effort
· Prototype new tools rapidly; iterate based on stakeholder feedback
· Ensure portal logic correctly routes tickets and prompts users for required information at intake
Required Skills & Technologies
Category Tools / Skills
• Data Visualization Tableau (intermediate–advanced), potentially Power BI
• Web / Tool Development Python, JavaScript / React (lightweight front-end), or low-code platforms (Retool, AppSmith)
• Backend / Scripting Python (Pandas, automation scripts), REST APIs
• Database / Querying SQL (intermediate–advanced), familiarity with data warehouse querying
• Workflow Automation Familiarity with tools like Airflow, n8n, or scripted automations
• Collaboration Confluence, Git/version control basics, Webex
Preferred Qualifications
· 3+ years in a business analyst, data analyst, or analytics engineering role
· Demonstrated experience building internal tools, not just reporting dashboards
· Ability to work independently and own a project from requirements through delivery
· Experience in operations analytics (workforce, support, or contact center domains a plus)
Skills: Digital : BI Data Visualization – Tableau~Digital : Python~Foundation : JavaScript
To apply for this job email your details to sonu.chauhan@1rpo.net