looking for Microsoft 365 – Exchange Online in Torrance, CA

Microsoft 365 – Exchange Online
Torrance, CA – Onsite

Duration: Contract

Strong email security, mail flow and Exchange on Premises, exchange servers 2016/2019

Job Description:

·        Proactive in direct client communication and capable of managing customers effectively with an onsite presence.

·        Manage Microsoft 365 environment at L2, L3, L4 level and must know exchange servers and their roles

·        Working Experience in the mail flow in detail for Exchange/O365 hybrid environment

·        Working Experience of different type of connectors available in exchange/ Microsoft 365

·        Working Experience of M365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory

·        Good understanding of SSO with M365, including ADFS

·        Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA

·        Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity,

·        Address service availability issues within the organizational span of control

·        Manage services using the supplier, and the client implemented ITIL processes and practices

·        To adhere to quality standards, regulatory requirements and company policies

·        To provide support for on-call escalations and doing incident & problem management

·        To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team

·        To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

·        Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives

·        To participate or contribute to the business in the creation of proposals to drive Service improvement plans

·        Knowledge/Experience of MS Teams, SharePoint, and eDiscovery as an Admin is Plus

·        Knowledge/Experience of MS Purview and MS Security Portal as an Admin is Plus

Minimal job requirement:

•                  Over all experience 8-10 year 4 to 5 years managing a large scale M365 hybrid environment

•                  A Master’s degree and Microsoft Certification a plus

•                  Previous Microsoft 365 administration and troubleshooting experience is required

•                  Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, of TCP/IP (OS, firewalls configuration)

•                  Ability to quickly learn, understand and explain technical information

•                  Ability and desire to take ownership of client issues through resolution

•                  Excellent time management skills

•                  Ability to work in a fast-paced environment