C2C careers
Job Title : Senior Technical Business System Analyst
Location : Atlanta, GA (Onsite)
Duration : 12+ Months
Job Description :
Roles and Responsibilities:
Requirements & Solution Analysis
Translate business objectives into detailed functional and technical requirements.
Refine high-level requirements into actionable user stories, acceptance criteria, and implementation details.
Document system behaviors, business processes, integrations, and technical dependencies.
Support backlog refinement and impact analysis across multiple concurrent initiatives.
Technical Documentation & Knowledge Management
Produce and maintain:
Process flows
Architecture summaries
Data and system interaction diagrams
Technical requirements documentation
Decision logs
Release and dependency documentation
Serve as the CIAM platform knowledge repository, maintaining context across projects, releases, and architectural transitions.
Capture key decisions, actions, risks, assumptions, and stakeholder feedback from technical and business meetings.
Stakeholder Facilitation & Communication
Facilitate requirements workshops and solution discussions with technical and business stakeholders.
Translate complex technical topics into clear executive and stakeholder-friendly communications.
Create presentations, summaries, and decision-support materials that accurately represent technical concepts, risks, tradeoffs, and recommendations.
Coordinate cross-functional discussions involving Product, Engineering, Security, Operations, and external partners.
Testing & Delivery Support
Support test planning, test traceability, and release readiness activities.
Ensure requirements are adequately validated and linked to testing outcomes.
Assist with defect triage, root cause analysis, and impact assessments requiring both technical and business context.
Support post-release analysis and operational readiness reviews.
Required Technical Competencies
Identity & Access Management
Customer Identity and Access Management (CIAM)
MFA and authentication flows
User registration and account lifecycle management
Session management
Identity governance concepts
Customer-facing authentication and security controls
Salesforce Platform
Salesforce Experience Cloud
Customer Community architecture
Guest user security model
Role, profile, and permission structures
Apex and API-driven integrations
Salesforce security and compliance concepts
Integration & Architecture
REST APIs and web services
API Gateway and integration patterns
Mobile and web application integrations
Environment management and release processes
Custom domains, certificates, and integration dependencies
Ability to interpret architecture diagrams, sequence diagrams, and system interaction flows
Security & Non-Functional Requirements
Security and compliance requirements
Audit logging and traceability
Performance and scalability considerations
Availability and operational support requirements
Risk and dependency analysis
Preferred Qualifications
5+ years of experience as a Technical BSA, Systems Analyst, Product Analyst, or similar role.
Experience supporting Identity, Security, or Customer Authentication platforms.
Experience working within Agile and Waterfall delivery models.
Strong technical writing and documentation skills.
Proven ability to facilitate discussions between technical and non-technical stakeholders.
Experience supporting enterprise platform migrations or modernization initiatives.
To apply for this job email your details to bhavanesh@aesincus.com