RPA Business Analyst

Title: RPA Business Analyst
Location: Sunnyvale, CA  (Onsite)
Implementation: Infosys

Detailed job description:

Key Responsibilities:

•            Collaborate with business stakeholders to identify and evaluate automation opportunities across retail and manufacturing processes.

•            Conduct process discovery, feasibility analysis, and ROI assessments to prioritize automation use cases.

•            Create and maintain Process Design Documents (PDDs) and assist in Solution Design Documents (SDDs) with technical teams.

•            Act as a liaison between business users and RPA developers to ensure accurate and complete requirement translation.

•            Support change management, training, and adoption efforts for automation initiatives.

•            Monitor automation performance against business KPIs and recommend improvements.

•            Contribute to the development of automation roadmaps and reusable assets within the CoE.

•            Explore integration of Agentic AI capabilities to enhance automation with intelligent decision-making.

Required Qualifications:

•            Bachelor’s degree in Business, Engineering, Information Systems, or related field.

•            8+ years of experience in business analysis, with at least 2 years in RPA-related roles.

•            Strong understanding of RPA platforms such as UiPath or Automation Anywhere.

•            Experience in documenting business processes and creating PDDs.

•            Familiarity with retail/manufacturing operations and automation use cases.

•            Excellent communication and stakeholder management skills.

Preferred Qualifications:

•            Exposure to hybrid automation environments and Agentic AI concepts.

•            Experience working in a CoE or enterprise automation setup.

•            Ability to facilitate workshops and training sessions.

•            Strong presentation skills for client interactions and proposal support.