C2C contract jobs
Salesforce Business Analyst with Life Sciences Domain
Location: 100% Remote
Duration: 6-12 months
Industry: Pharma / Biotech / MedTech
Role Overview
The CRM Business Analyst bridges commercial business needs and technology solutions, supporting the implementation, optimization, and ongoing management of CRM platforms (e.g., Salesforce Health Cloud, Veeva CRM). This role works closely with Sales, Marketing, Medical, and IT to drive effective customer engagement, data integrity, and process efficiency.
Key Responsibilities
Gather, analyze, and document business requirements for CRM enhancements and initiatives
Translate business needs into functional specifications, user stories, and process flows
Configure and support CRM platforms (e.g., Veeva CRM, Salesforce Sales/Service/Marketing Cloud)
Partner with stakeholders (Sales Ops, Marketing, MLR, IT) to improve customer engagement workflows
Support field teams (sales reps/MSLs) with CRM tools, reporting, and usability enhancements
Manage backlog, prioritize enhancements, and coordinate with development teams
Conduct UAT (User Acceptance Testing) and ensure solutions meet business requirements
Develop and maintain reports/dashboards (e.g., call activity, HCP engagement, campaign performance)
Ensure data quality, compliance, and adherence to pharma regulations (e.g., Sunshine Act alignment)
Support integration efforts with MDM (Reltio), data warehouses (Snowflake/Databricks), and marketing automation tools
Drive continuous improvement initiatives to optimize CRM adoption and user experience
Required Qualifications
Bachelor’s degree (Business, Life Sciences, IT, or related field)
Experience in:
CRM Business Analysis or Sales/Marketing Operations
Life Sciences commercial environment (pharma/biotech/medtech)
Hands-on experience with Salesforce and/or Veeva CRM
Strong knowledge of commercial processes (sales force execution, territory management, HCP engagement)
Experience with requirements gathering, UAT, and stakeholder management
Excellent communication and analytical skills
Preferred Skills
Experience with Salesforce configurations (reports, workflows, objects, dashboards)
Familiarity with Veeva ecosystem (Vault, Align, Nitro, PromoMats a plus)
Understanding of data governance and MDM solutions (e.g., Reltio)
Exposure to Power BI/Tableau for analytics and reporting
Agile/Scrum experience (user stories, sprint cycles, backlog grooming)
Knowledge of omnichannel engagement and digital marketing integration
Key Deliverables
Business requirements documents (BRDs) / user stories
CRM enhancements and release support
Dashboards and reports for commercial insights
UAT test scripts and validation results
Process documentation and training materials
To apply for this job email your details to harman@hmgamerica.com