C2C hiring
Role: ServiceNow Business Analyst
Duration: 6 months contract
Location: Alpharetta, GA
Mandatory – ServiceNow Modules
Key Responsibilities:
Gather, analyze, and document detailed business requirements by engaging closely with onsite stakeholders.
Translate business needs into clear user stories, functional specifications, and acceptance criteria.
Conduct requirement workshops, solution walkthroughs, and regular meetings with business users.
Collaborate with ServiceNow developers and architects to ensure solutions align with expected outcomes.
Support testing phases by preparing test cases, coordinating UAT, and validating delivered functionalities.
Ensure all workflows and processes follow ITIL best practices to improve service efficiency.
Serve as the primary onsite liaison, maintaining alignment between client teams and delivery teams.
Skills Required:
Solid understanding of key ServiceNow modules like ITSM, CMDB, and platform capabilities.
Strong skills in requirement gathering, documentation, and process mapping.
Good knowledge of ITIL concepts and experience working with ITSM processes.
Ability to create, review, and validate test cases and support smooth UAT cycles.
Skilled in analyzing business workflows and converting them into functional system workflows.
Excellent communication and stakeholder-management abilities for onsite interactions.
Familiarity with ServiceNow reporting, dashboards, and basic configuration to support solution discussions.
To apply for this job email your details to yogesh@reveilletechnologies.com