Contract role
Contract
Atlanta, GA (Hybrid)
Rate: $65/hr on C2C
Role Overview
Handle service delivery and ensure performance across all Amazon Connect Implementation and support areas
Oversee overall implementation development support operations enhancements and system updates
Act as primary escalation point for incidents
Identify process gaps and implement improvements
Lead and mentor Junior engineers
Maintain relationships with internal and external stakeholders
Skills Required
Deep handson experience with Amazon Connect
Strong knowledge of AWS Lambda DynamoDB S3 Amazon Lex Bedrock API Gateway IAM
Indepth understanding of contact flows queues routing profile quick connect telephony config and call routing
Strong troubleshooting skills in WebRTC and voice issues
Strong leadership and communication skills
Good to have skills
Strong Hands-on programming experience in
Nodejs preferred for Lambda functions and API integrations
Python for Lambdas automation scripts and backend logic
Experience with CloudWatch Connect Metrics CICD pipelines
Implement end-to-end CICD pipelines for
Lambdas
Contact Flows
Amazon Lex
Configuration JSON
Ensure automated builds packaging deployments and rollback mechanisms
Experience integrating with Salesforce Service Cloud Voice
Good documentation and process improvement capability
To apply for this job email your details to AjithG@Vbeyond.com