Mobility Google Architect
Role: Mobility Google Architect
Location: Atlanta, GA (Hybrid)
Duration: Long Term Project
Experience: 12+
Client: Capgemini/End client
Job Description:
Looking for a professional with 10+ years of overall experience and 3+ years of hands-on experience in relevant technologies such as:
CES/CCAI: Expertise in Contact Center AI (CCAI) solutions.
Dialogflow CX: Proficiency in building advanced virtual agents and conversational experiences.
Agent Assist & Insights: Knowledge of tools that enhance agent productivity and provide actionable analytics.
Virtual Agent Development: Experience in creating intelligent virtual assistants.
CCaaS (Contact Center as a Service): Understanding of cloud-based contact center solutions.
CCAIP (Contact Center AI Platform): Familiarity with AI-driven platforms for contact centers.
Agent Desktop: Expertise in customizing and optimizing agent interface tools.
Webhooks: Skilled in creating and managing integrations using webhooks.
Specific Focus Areas:
Deep experience in CCaaS, Agent Desktop, and Agent Assist is required, with a demonstrated ability to deliver effective solutions in these areas.
To apply for this job email your details to shahid.m@wonese.com